Warranty

Product warranty

Our products are handcrafted using premium materials. We produce each piece to the highest standard of craftsmanship using modern and traditional joinery techniques. In case of damage or faults incurred to the structural integrity of the product, we offer 3 years warranty for indoor furniture and custom indoor pieces made by The Wood Lab.

Warranty does not cover accidental or deliberate damage, normal wear and tear, scratches, damage as a result of misuse or inappropriate cleaning methods and damage/wear and tear as a result of exposure to the elements or environmental changes (i.e. changes to heat, humidity etc). Timber is highly receptive to its environment and therefore is subject to changes in the environment. Cracks, splits, and changes to the timber can happen as a result and is a normal characteristic of solid timber.

Warranty is limited to the structural integrity of the product only.

Warm Nordic pieces are covered by a 2 year warranty, that covers all manufacturing defects only.

Faults and damage

If you believe your piece is faulty or damaged, please contact us within 7 days of delivery. We will assess the item & advise the next steps accordingly. As timber is a natural product and is highly responsive to its environment, you can expect to see changes in the timber as well as some movement, splits or cracks as a result of changes to humidity. Please note that any cracks, movement, splits or changes to the timber from the environment will not be considered faulty or damaged, nor are they warranted.